I lead Solutions Engineering at CustomersAI, where I connect product innovation, partner integrations, CS and sales. My focus is helping brands unlock first and third party data — recovering missed customer activity, improving ESP performance, and driving measurable revenue gains.

I work closely with integration partners, guide new implementations, build product, and lead head-to-head trials that prove our accuracy and ROI. I help shape product development, guide identity resolution and deliverability improvements, and create content — from podcasts to case studies — that show how CustomersAI makes ESPs smarter, leaner, and more profitable.

AI-Powered Systems

Beyond my core role, I've been building an internal layer of AI tooling that quietly multiplies the effectiveness of every team at CustomersAI. These aren't big engineering projects — they're scrappy, high-leverage systems built to solve real problems fast.

Sales Intelligence

• A Salesforce-integrated AI re-engagement system that monitors closed-lost opportunities at 90, 180, and 270-day intervals. When a deal surfaces, it does the legwork automatically — scanning the prospect's site for tech stack changes, finding new contacts, and flagging if the original contact has churned or moved on. It then generates personalized outreach for every relevant persona and loads it directly into a Gong campaign, ready to send. The AE just hits go.

• Competitor install/uninstall monitoring across the top 100K Shopify stores. When a competitor install or uninstall is detected, contacts enter targeted sequences specific to that competitor's install or uninstall event. Generates 10–20 warm leads per month on autopilot.

Performance & Enablement

• Call transcript analysis that grades every AE and CSM against what "great" looks like — and auto-generates remedial quizzes when gaps appear. Ranks AE close rates, and call grades over time. Surfaces lead sources. Keeps the whole team sharp without manager overhead.

• A living knowledge base built from every call transcript. Surfaces the most frequently asked customer questions, gives new hires an immediate picture of what actually matters, and makes onboarding to a complex technical product dramatically faster.

Product & GTM

• Competitive signal dashboards that pull directly from customer accounts (Klaviyo, GA, Shopify, etc…), showing data views that aren't possible in tools like Klaviyo alone — shareable, real-time, and built to win deals and meetings and prevent churn.

• Automated audit tools that diagnose what's broken and what's working in a prospect's stack — turning a cold conversation into a consultative one instantly.

• Built Inboxer — our email deliverability product — in 48 hours. Competing tools sell for $25K/year. Instead of being our core product we use it as lead gen. We sell it for $99 (which nobody else can do) and upsell these buyers into much more expensive tools.

All of this is informed by being close to the product, understanding what actually moves the needle, and refusing to over-engineer. Fast, cheap, and effective.